PLACING ORDERS


Orders may be placed on our website by simply adding items to your cart and proceeding to check out. In this process you can either sign in, create a new account, or check out as a guest. Orders may also be made by email to sales@ascolour.co.uk or by phone (+44) 01280 416526, however Online orders are processed with priority and express freight will be free over £300.00 before VAT.

Each product on our website shows the current stock level available for each colour and size. If an item is out stock then the estimated date of replenishment is noted, wholesale backorders may be made via email with sales@ascolour.co.uk

Payment options include: credit card (Visa and MasterCard) and Bank Transfer. If you wish to be set up with payment terms then you will need to complete a credit application form. AS Colour reserves the right to reject applications for credit terms if they do not meet our criteria.

SHIPPING INFORMATION


Delivery Locations

On ascolour.co.uk we ship nationwide to the whole of the UK. Unfortunately we do not ship to P.O. boxes or parcel lockers. However, we can ship orders directly to your home or business.

We ship internationally nationwide in New Zealand on ascolour.co.nz

We ship nationwide in Australia on ascolour.com.au

And we ship nationwide in the United States and Canada on ascolour.com

Delivery Cost & Times

To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, and select the speed in which you’d like to receive your order. Cost will vary on how fast you need your order. Select ‘Express’ for next day delivery any time, ‘Express12’ for deliveries before 12pm, and ‘Express10’ for deliveries before 10am.

NOTE: For most in stock credit approved orders you need to order by 1pm to get next working day delivery.

Tracking

Your unique tracking number will be emailed to you with your shipping confirmation and is also available under ‘My Orders’ in the My Account section of the website.

RETURNS INFORMATION


At AS Colour we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.

All returns must be made within 30 days of the invoice date with a copy of the invoice or packing slip, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.

Unwanted bulk orders (50+ units) may be returned, subject to approval by customer service, but a re-stocking fee of 20% will be applied. When sending standard returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number or packing slip with the goods and let us know if you require an exchange or credit.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods. AS Colour is not liable to contribute to any screen printing costs or pay for reprinting under any circumstances.

We highly recommend that you check in all orders rather than having them delivered directly to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.

 

Orders can be returned to:

AS Colour
Attn: Returns
Unit 8 Globe Park, First Avenue
Marlow
SL71YA

 

 

SALE ITEMS ARE NOT ELIGIBLE FOR EXCHANGE OR CREDIT.

Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.

 

If you have any other questions about returns please feel free to email sales@ascolour.co.uk